Products

FoneBANK™

FoneBANK™ is an interactive voice response (IVR) solution that can help the banking and financial industries provide their customers with on-line services, via the phone.

Features/Benefits:

• On-line information: anywhere, anytime
• Access through telephone
• Documents such as statement of accounts, recent transactions, transfer of funds can be requested for
• Automated handling of routine inquiries
• Round-the-clock service
• Minimum overheads for services offered
• Attendant overheads reduced

Application Areas:

Technical Features

• FoneBANK™ operates in open systems architecture, supports popular operating systems, networks, databases, and a host of hardware platforms. Its modular design is highly scalable and can be upgraded to support technologies like Text to Speech, Speech Recognition and Computer Telephony Integration.
• Multiple applications can run concurrently on the same system, that share the available telephone channels
• RS232C Serial, ODBC, TCP/IP and Novell Netware support for communicating with back-end host
• Secured access to the system and maintains detailed logs
• Supports pulse and tone telephone instruments
• Easily customisable to play back voice prompts in different languages
• Fax back information on same call as well as dial-out-fax
• Voice Mail facility with multiple mailboxes
• Configurable report files
• Easily customisable to integrate with other databases, internet and intranet applications
• Music on hold and transfer to operator, or concerned official

• Sampling rate: 6 kHz or 8 kHz
• Compression: PCM/ADPCM
• Voice cut-through in pulse and tone mode