Operating Support Systems / Business Support
Systems
Tata Infotech has over a decade of global experience in delivering
Operation Support Systems (OSS) and Business Support Systems
(BSS) for leading telecom operators, vendors and service providers.
Tata Infotech undertakes the design, development, implementation
and maintenance of these systems that form the backbone of every
telecom operation.
Areas
of Expertise
OSS
- Fraud Management and Provisioning
- Service Provisioning and Trouble Ticketing
- Inventory Management
- Order Management
- Network Management
- Enterprise Management System
- Unified Messaging Service
BSS
- Billing Systems
- Complaint Handling
- Web Self-Care and Performance Audit
- Decision Support Systems
- IVR
- Mediation
- Customer Care and Billing
- Call Center
- ERP
- Outside Plant Management
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Offerings
Consulting
Tata Infotech provides flexible business models
for providing consulting
services using its proprietary and time-tested development and
support
methodologies
Application Development and Maintenance (ADM)
- Development, Enhancement and Maintenance of IT Applications
- Product Customization, Implementation and Maintenance Service
IT strategy and Security Audit
- Performance Audit of BSS/OSS Applications
- Security Audit
- Data Networking Audit
- IT Blue Print for Telecom Service Providers
Infrastructure Implementation and Support
- Installation, Implementation and Integration of Hardware
and Networking
- Maintenance and Support Services
- Facilities Management Services
- Enterprise Systems Management Services
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Products
Tata Infotech has developed products specifically
for the OSS / BSS space. These products have been implemented
at customer locations and have proved to be very user-friendly
and comprehensive in their areas.
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