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OFFSHORE DEVELOPMENT CENTER (ODC)
Tata Infotech established its first ODC in 1988, for a major French
Bank. A fifty-member team was deployed at this offshore facility
to help the bank meet its IT needs for software development &
maintenance to support and implementation. As part of this global
delivery, Tata Infotech also deployed customized versions of key
applications of the bank at various sites across the globe.
Tata Infotech has more than ten ODCs, catering to Fortune 500 clients
in businesses such as telecom, banking, retail, IT products and
manufacturing.
The ODCs are based on using Tata Infotech time-tested Offshore Outsourcing
model that ensures end-to-end services to the customers. Key elements
of the model are:
- Systems and Processes – Tata Infotech’s ISO 9001
and SEI CMM level 5 processes aligned for effective use for the
specific customer
- People and skills – skilled in technical, domain, management
and soft skills
- Infrastructure – comprehensive, globally connected, built
for security and business continuity
Services covered in offshore outsourcing can be any one or combinations
of the following:
- Application development – full, part or collaborative
- Application maintenance
- Testing
- Documentation
- Reengineering/ migration/ wrapper development
- Implementation assistance
- Production support: Batch cycle monitoring, On call support,
and 7 x 24 support
The Offshore outsourcing engagement progresses through the following
key phases:
- Planning
- Knowledge Transfer
- Transition
- Steady State
- Optimizing
The ODCs have generated around 40% of cost savings
for the customer.
Select ODC customers include:
- One of the largest food retailers in the US .
- A diversified financial services company in the USA.
- A large global IT manufacturing company.
- A leading provider of Warehouse Management Software (WMS) solutions.
- A US company marketing wireless drive test tools.
- A UK based product company providing solutions to help desks
and call centers.
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