OFFSHORE DEVELOPMENT

Customer: A Large Retail Chain in the US

The Customer

The customer is a leading retail and food distributor among the top 12 food retailers in the United States with over a thousand retail stores, including hundreds of licensed locations across several states. It caters to over 1100 stores of varying sizes, which represent regional and national chain supermarkets, corporate-owned and licensed retail locations, mass merchandisers and e-tailers.

The Challenge

The customer's category managers needed a system, which would effectively assemble and manage data from various sources, analyse data and monitor and measure performance. The customer had developed a data warehousing application - but the onsite time and material model was proving to be expensive and had cost and time overruns.

The Solution

Tata Infotech with its proven technology skill in data warehousing and software project management proposed offshore development center as the solution. These offshore development centers act as virtual extensions of the customer's own development environment, giving the customer the control and comfort of having an onsite team.

Benefits to Customer

Over the two-year-long relationship with Tata Infotech, the customer has used 45+ person years of service on projects that are concurrently executed from the ODC.

The overall elapsed time was consistently reduced by about 20-30 %, compared with the onsite time and material model. The customer could also leverage the deployable resource pool in the ODC and could ramp up whenever needed. For the projects executed from the ODC, Tata Infotech was able to maintain 80:20 ratios for offshore to onsite work on projects and generated about 30-40 % cost savings.

Customer has confidently been able to undertake projects, where they did not have in-house technical skill sets. Tata Infotech provided qualified resources in these areas to complement the IT staff of customer.

Accolades

On the occasion of the second anniversary of the Tata Infotech-Customer relationship, customer awarded a plaque to the Tata Infotech team - the motto of which has been "Together We Succeed."

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