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INSURANCE
Case 1 - Global provider of insurance and
financial services
Case 2 - Global provider of insurance and
financial services
Case 3 - Leading insurance provider in
areas of life and health
Case 1:
Customer: Global provider of insurance and financial services
Technology: Siebel Testing Project - Offshore Testing of Dataplu$
The Customer
The customer is a leading provider of insurance
and other financial services for over 160 years. It serves approximately
over 12 million individual households in the U.S. and companies
and institutions with approximately 30 million employees and members,
including majority of the FORTUNE 100 companies. It offers its products
through independent agents spread across the 50 states.
The Challenge
The customer needed to implement Siebel Sales Enterprise
(SSE) from Siebel Inc. SSE is a web-based application software product
designed to meet the sales, marketing and customer service related
information of the client.
The Solution
This project involved release of version 1.0 and
1.1 of Dataplu$ - a Siebel customized application used by agents,
Supervisors and agencies to improve customer relations and increase
business. The activity included:
- Functional/Integration testing
- Regression/Bronze testing
- Defect fixing
The testing activity was carried out as an offshore
activity at Tata Infotech, by simulating the testing environment.
A team of Tata Infotech consultants was involved in carrying out
Regression and Bronze testing - which covered the functional and
technical requirements of the client. In the subsequent release,
additional testing of the customized Siebel Sales force automation
was done offshore. The comprehensive testing also included workflow
and scenarios.
Benefits to the customer
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Case 2:
Customer: Global provider of insurance and financial services
Technology: E-2-E web-based application
The Customer
The customer is one of the largest life insurer
in the USA with a broad spectrum of individual and institutional
customers, offering insurance, annuity and investment products .
The company also offers individual / group insurance as well as
retirement and savings products/ services to corporate and other
institutions.
The Challenge
It was required to build a web-based end-to-end
application to support the agents of the customer for auto and home
individual business as well as institutional business.
The Solution
Tata
Infotech undertook the complete life cycle development from setting
up of infrastructure, architecting the solution, design, development,
testing and deployment. The application allowed a secured access
of auto and home policies to the customer's agents. It supported
the agents for generating quotations. The interface enabled the
agents to quote, rate, and bill and inquire for the policies. The
Single Internet Log On (SILO) was used for application security,
which restricts users to a single browser session for accessing
components of the service.
Benefits to the customer
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Case 3:
Customer: Leading insurance provider in areas of life and health
Technology: Reengineering/migration
The Customer
The client customer has been engaged in insurance
business for more than half a century now. It has a network of over
3032 district District offices, spread across 10 states in USA.
Client They also offers Life insurance, health insurance and funeral
expense insurance.
The Challenge
It was required to move the then existing batch
application system (about 1500 programs with nearly 1 million lines
of code) to a de-centralized online environment. The business requirements
also needed enhancements to the system in terms of functionality.
The Solution
Tata Infotech used reverse engineering followed
by re-engineering for migration from batch mode environment of IBM4381,
to move to a decentralized on-line environment, where even the agents
in field would have laptops available. Functionality and the business
rules were extracted from their source system and migrated to the
target application causing minimal user interaction.
The various functional modules developed as part of the new on-line
application included:
- Underwriting
- Valuations and Reserves
- Claims
- Loans
- Policy Servicing
- Agent Management
- Book Keeping
- Marketing
- Field Accounting
- Stockholder
- Payroll (Home office and field office)
Benefits to the customer
- Minimum end user interaction
- Fixed price project - thus keeping the cost controlled and
risk shared
- Efficient system design
- Easier access for agents in the field
- Online application giving better processing capability then
earlier batch application
- Better focus on their own transition activities rather than
focusing on development
- Appropriate documentation for better maintainability
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