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BANKING
& FINANCIAL SERVICES
Case 1 - A leading bank in Europe
Case 2 - Central bank in a developing
country
Case 3 - A leading global bank
Case
1:
Customer: A leading bank in Europe
Technology: Intranet based Customer Management Solution
The Customer
The customer, an affiliation of 400+ Banks in
Europe, is a community-oriented bank primarily catering to farmers,
merchants and small businesses. It is one of the largest banking
entities and financial services provider in Europe, with over 5000
branches and operations in around 70 countries.
The Challenge
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Multiple systems across local or affiliate
bank with overlapping functionality and redundant/inconsistent
information
- Multiple front-ends for those applications
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Required periodic data synchronization across
5 central and 400+ local systems
- Complex deployment activities of new systems
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Customer-centric approach instead of prevailing
account-centric approach requiring consolidation of multiple
identities
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Need to consolidate systems with 24 x 7
availability and secured access and online update
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Interfaces to other information sources
such as external credit rating systems
The Solution
Tata Infotech's solution, based on its proprietary
product ES-CUSTOMERview, addressed the CRM requirements of the bank
and at the same time provided EAI across the existing disparate
systems.
The solution is Intranet-based and hence can be
accessed by any of the bank employees across the 400+ banks. Maintenance
is simplified as all components reside centrally on the web server.
The solution was based around IBM S390 host and
Tuxedo with Java applet front-ends and RDBMS (Sybase in this case)
back-end.
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Usage included 50,000 users, over 10 million
customers, 15 million accounts and about 200 transactions per
second
- Response times (from distributed systems)
- Average response time of 0.1 seconds per transaction
- Less than 0.05 second for simple maintenance and inquiries
- Up to 0.5 seconds for services involving consolidation of online
legacy information
Benefits to the customer
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Case 2:
Customer: Central bank in a developing country
Technology: Business Intelligence
The Customer
The Client is a central bank, which complements
and supplements the on-site inspections of the various scheduled
commercial banks (104 banks). It uses an Off-Site Monitoring and
Surveillance System (OSMOS).
The Challenge
The financial standing of the various banks is
crystallized into a set of returns, filed by the banks on a quarterly
basis. This information is captured and loaded into a database system
and various ratios/indicators are derived for individual and peer-group
banks to monitor 'health' and performance of the banks as well as
to take pro-active decisions.
Data collection, validation, consolidation and
storage were to be automated and streamlined. Database was to be
centralized and proper front end-reporting tool made available.
The Solution
The purpose of the OSMOS - IT database up-gradation
project are manifold. They can be summarized as follows:
- Data collection process
- Error handling process
- Data storage process
- Data security
- Data analysis and usage
Benefits to the customer
With the system the client would be empowered with
a tool, which would:
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Case 3:
Customer: A leading global bank
Technology: Various
The Customer
The bank is a global leader, renowned for its world
class banking products' serving global customers. In Singapore,
the bank operates in investment banking, corporate finance, cash
management, trading and capital markets, investment management and
real estate finance services. The Cash Management Division of the
bank provides Payables Management, Receivables Management and Collection
Services.
The Relationship
Tata Infotech has a 5 year long relationship with
the bank covering various countries around the world. Over the years
Tata Infotech has executed projects and provided professional consultancy
to the bank in countries such as Thailand, Singapore, Malaysia,
Philippines and India. These projects have been executed on variety
of platforms (Unix, Windows NT, Sun Solaris) with a mix of Databases
(Oracle, MS SQL Server, Sybase, Access) and programming languages
(Perl CGI, VB, VC++, SSJS).
The Challenge
Invoice reconciliation engine was required as a
tool by the bank users to accept and transform invoice and payment
documents from various sources into uniform data for reconciliation
and further processing. The engine was also expected to cater for
transformation of payment documents with associated invoice details
attached. The deliverables from the engine would be the complete
reconciliation details of payment and associated invoices.
The Solution
The solution included development of Java based
Intranet system, which would cater to the requirements, identified.
The solution involved the following:
Regional Server in Singapore, which would be a central repository
for all the payment and invoice information that is captured in
the country. Linking module of the invoices and payments and generation
of reports are features supported by the Regional Server.
Local Country server to serve as a single medium through which images
of the payment and invoice information received from the buyer through
the various modes are captured and channeled into the system.
The project included all activities of a typical software development
life cycle starting from requirements gathering till warranty and
support.
The architecture was based on HP9000 hardware and NT workstation
with iPlanet web server, e-Alert system (developed by the bank)
and Oracle database with Pro*C and Java.
Benefits to the customer
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