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Tata Infotech (TIL) has acquired 40% of the equity capital of Sitel India Private Limited (SIPL) at a cost of Rs10.65 crores. SIPL is engaged in the IT-enabled services, offering Contact/Call Centre services and technical support services to its customers, using voice, E-mail, and web support for English speaking customers in the USA, UK and other countries.

SIPL, operates from Mumbai, with 1100 employees and was formed as a 50:50 Joint venture with Systems Integrated Telemarketing Netherlands BV, a subsidiary of SITEL Corporation, USA.(SITEL) and Tata International Ltd, the international business arm of the Tata Group. In the new structure SITEL will continue holding 50% of the equity, Tata Infotech will hold 40% with the balance 10% will be held by Tata International Ltd.

"This investment is in line with our strategy to enter the fast growing IT enabled services segment. This venture will benefit by leveraging Sitel's operating practices & standards, existing customer base and Tata Infotech's technological and offshore capabilities .It will also help Tata Infotech in expanding its offerings in the IT enabled services to its clients" said Mr F. K. Kavarana, Chairman Tata Infotech.

Sitel Corporation USA is one of the largest contact/customer relationship management service companies in the world, with an annual revenue of US$ 700 million in 2001. The Company provides services in 25 languages through about 84 centres located in 20 countries and employees more than 25,000 employees.