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Customer Lifecycle and call center services
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Case Studies
 

 


IT Enabled Services (BPO): Case Studies

Healthcare
Developing data entry solutions for a healthcare service provider

A leading service provider in the healthcare sector in the US wanted to enhance the efficiency of their operations for processing medical reimbursement claims.

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Transportation

Facilitating the process for streamlining daily driver log data entry

In order to streamline their driver data log entry process, an application service provider requires an electronic solution. Driver data entry logs are mandated by the US Department of Transportation (DoT) by law.

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Market Survey

Response Form Data Entry

A response-processing agency required an electronic solution to analyze the data it gathered via surveys.

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Document Conversion and Tagging

Developing solutions for converting images into an electronic format

In the face of rapid advances in digital technology, most enterprises are beginning to recognize the benefits of evolving their business practices and establishing themselves over the Internet. In order to facilitate online trading, traditional businesses such as publishers, libraries, and image stockists are increasingly converting their products such as books and images in to an electronic format.

In order to tide over complexities related to compatibility issues, a prescribed industry standard has been adopted when converting a work into the electronic format. The Open eBook (OEB) forum is an international trade and standards organization for the electronic publishing industries. The OEB has developed a standard that enables electronic libraries round the world to store their products in an accepted XML/HTML-based format.

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