Case Studies - Insurance Sector Solutions
Case Summary: A leading Insurance company in
the US wanted to re-engineer its Agency Online Automation application.
Customer: A Fortune 500 Insurance company in
the US.
Technology: Re-engineering.
Customer Description
This client is one of the largest providers of Insurance and
Financial services in the US. It develops and sells a wide range
of Insurance and Financial products. The client offers Insurance
services in the areas of auto, life, home and business, with a
focus on property and casualty, retirement savings and asset management.
Financial Services are offered by the client in the areas of annuities,
pensions, mutual funds, investment basics and retirement planning.
The client markets its services through a broad distribution network
of agents located across the globe.
The Challenge
The client had an existing system - the Agency Online Automation
application - that provided a channel for the client's agents
to sell the various Insurance services. The application supported
a limited number of agents, which restricted the client's distribution
channels. The client therefore decided to re-engineer its application
to accommodate additional agents. The number of channels was expected
to triple. The client wanted to modify the automated test cases
in the auto, fire and commercial applications. In addition, they
also wanted the data file structures to be enhanced and have them
validated against the older versions.
The Solution
Tata Infotech undertook the task of re-engineering the application
in a combined onsite-offshore approach on a time and material
model. Our team of consultants worked onsite with the client to
conduct verification and impact validation of the source modules
provided. Tata Infotech also provided enhancements to the Agent
Id application to accommodate additional agents and channels as
required.
In addition, Tata Infotech modified all the modules that were
impacted by enhancements to the application. Further, our team
was also involved in creating WinRunner test cases that were to
be used in the execution of automated test cases for auto, fire
and commercial applications during the system test stage. Finally,
Tata Infotech developed the customer input package as part of
the re-engineering effort.
Customer Benefits
Establishing additional distribution channels helped the client
to increase its agents and sell Insurance services through additional
channels, and in the process, enabled the client to enhance its
levels of customer service and save costs.
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