Geographical Information System
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Business Areas

Utilities
Transportation and Navigation
Government/Infrastructure
Business Applications

Utilities

The utility industry is soon to migrate from a regulated market to a highly competitive deregulated market, dramatically changing the way utilities operate and serve customers. The availability and efficiency of public utility systems are of prime importance to society today. Each of these systems depend primarily on geographic factors and what better than a GIS system to handle these tasks for you.

Telecommunications:
Solving the many business problems of a telecommunications company requires a good understanding of where customers and facilities exist and information about those locations. GIS enables telecommunication professionals to integrate location-based data into analysis and management processes in network planning and operations, marketing and sales, customer care, data management, and many other planning and problem-solving tasks. A GIS can integrate location-based data from databases all over the world to help resolve and streamline everyday business issues.

GIS for Outside Plant Engineering:
Four key tasks for telecommunications companies throughout the world: network planning, engineering, construction, and network maintenance, which together comprise outside plant engineering. Telecommunications companies have often made significant efforts to convert their Outside Plant data into digital format. GIS can help automate and capitalize on investment in Outside Plant data. This technology allows to store GIS and CAD data in one data warehouse and offers enterprise-wide client/server-based access of that data, changing the way telecommunications companies handle AM/FM. GIS streamlines work-order processes, allowing individual engineers to fetch and review the cable segments, switches, and access points. GIS integrates market analysis, network design/operations, network management, and mapping into the same environment.

GIS for Wireless Applications, Decision Support, and Operations Support:
Fierce competition forces companies to plan, build, and maintain their networks in a more cost-effective manner while still providing optimal quality to their potential subscribers. GIS provides the tools to help the wireless industry meet these seemingly conflicting goals. GIS makes design, development, and wave propagation modeling a lot easier. Using advanced line-of-sight and visibility features, GIS can show predicted signal strengths in three dimensions using the data in the corporate database. RF engineers can use GIS as a platform for integrating wave propagation models. GIS provides input, output, and visualization of proposed antennae, predicted signal strength, and summary statistics of coverage areas. This information is stored and distributed using a corporate, industry-standard database. Marketing and customer care applications are premier examples of how GIS can enhance the quality of information systems throughout the organization. Both marketing and customer care combine up-to-date coverage data with demographics, trouble tickets, call history, and revenues.

GIS in Customer Care:
One of the decisive factors in choosing a particular telecommunications company is the quality of the customer relations department. Use of GIS can dramatically enhance the quality of customer service by allowing call center operators to dynamically view and query the operational status of the network. Customers with questions and comments will have an answer in seconds. The service representatives can also enter the customer information into trouble ticketing and job management applications, giving other departments access to important data.

Water/Waste-water:
Managing the flow of water and wastewater to service homes and businesses is a difficult task. In doing so, a utility needs to manage many different kinds of geographic information. They must keep track of the location and condition of water mains, valves, meters, storage facilities, sewer mains, and manholes keeping up with various compliances.

GIS in Planning and Engineering:
GIS helps Water agencies to map the full extent of their water distribution systems and link them to a database defining each element, including reservoirs, pipe segments, services, and system appurtenances. GIS provides an intelligent database so that job planning, equipment inventory, and flow analysis become an automated procedure integrated into one system. The current network modeling system can be linked to the GIS; tie it to the attribute data, and map the results.

GIS helps in representing a project in three-dimensional form to visualize the impact of facilities on a landscape during the design process. The data can then be combined with other computer-aided engineering functions to assist the engineering designer in the planning and scenario testing of various designs.

Planning and engineering tasks that can be accomplished more easily using GIS include: Watershed modeling, Water distribution system, master planning, Population and demand projections, Groundwater management/modeling, Water quality monitoring, Hazardous materials tracking/underground tank management, Well log and data management, Site analysis, Water flow analysis, Automated mapping.

GIS for Operations and Maintenance:
Many utilities have discovered the value of GIS for improving day-to-day operations. GIS can be used to closely model utility networks and integrate other, related types of data, such as raster images and CAD drawings. GIS spatial selection and display tools allow the user to visualize scheduled work, ongoing activities, recurring maintenance problems and historical information. The topological characteristics of a GIS database can support network tracing and can be used to analyze specific properties or services that may be impacted by such events as stoppages, main breaks, drainage defects, and so forth. Dynamic segmentation can also be used to derive a generalized network that combines hydraulically similar sections into larger strips to make pressure and flow analysis algorithms run more efficiently. Water and wastewater organizations are often responsible for constructing and/or overseeing the development of new facilities and replacement of old facilities. GIS aids in tracking information related to projects, permits, construction work order management, inspections and so forth.