SYSTEMS INTEGRATION

Case 1:
Customer: State Government, India
Technology: Systems Integration

The Customer

The Customer is a state government in India

The Challenge

• Manual flow of information
   
• Delay in government projects due to a lack of real-time information
   
• Lack of transparency and poor public interface
   

The Solution

The state government was facing a major challenge as departments, applications, users in the state departments and citizens had different systems. Some of the systems were automated while the citizens' interaction with the government continued to be manual and thus inefficient and time consuming. The government had to plan for a unified communication infrastructure, ensuring that all channels of the government were able to interact effectively and in real-time.

Tata Infotech undertook the state-wide integration of the government IT infrastructure, which included a systems integration that encompassed the supply, installation commissioning and facility management of server hardware, routers, switches, multi-conferencing units, EPABX, UPS, Mail, Web, DNS Servers, Firewall, Cache Engine, Security Components etc.

This allowed for citizen centric services in remote places covering 17 district headquarters. The district headquarters were connected to the state capital via a 2mbps fibre optic line to support data-video-voice, providing for a seamless flow of information. Citizens were provided access to the system through Info kiosks and the state government got real-time connectivity to information from across the state enabling it to monitor, review, assess and manage everything from project management to disaster management.

Citizens can download a variety of information/data/free forms for applications etc in both English and the vernacular language without the necessity of physically going to various government offices. Additional services like internet access, telemedicine and e-learning can also be availed using the infrastructure.

The Benefits

• Real-time access to an information system across the state.
   
• Improved and enhanced services to the citizens at lower cost.
   
• Better project implementation and improved disaster planning and control

 
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