PORTALS

Case 1 - Global Provider of healthcare and insurance servcies

Case 2 - A Leading Publisher of Encyclopedias

Case 1:
INSURANCE AND HEALTHCARE
Customer: Global provider of healthcare and insurance services
Technology: Portal

The Customer

Our customer, located in the US, is a leading global provider of healthcare and insurance services. It meets the needs of the mobile population by selling and servicing health and travel insurance for thousands of students, business and leisure travellers. The healthcare portal is the first of its kind and addresses the unique requirements of the healthcare industry. The healthcare portal provides its customers across the globe access to quality healthcare providers and supplementary health insurance programs. The portal integrates legacy and online systems.

The Challenge

The client had a large number of students who enrolled in health insurance programs. The client, therefore, needed a web-based application that would help students to register online to enrol for the services offered. The application was also required to deal with the complete enrolment cycle from registration to submission.

The Solution

Tata Infotech undertook the complete life cycle development of the application from design to implementation. The application catered to various requirements such as payment history tracking, bulk printing of ID cards, group renewals, broker administration and renewal, the viewing of plan benefits and provided for additional search criteria. The application was developed using Cold Fusion Markup Language and is hosted on Microsoft IIS. The client application also integrated seamlessly with the back office administration application developed by Tata Infotech.

The Benefits

The application included purchase, cancellation, payment, invoicing, fulfilment and transfer to claims eligibility. The application facilitates online enrolment to the insurance programs and bridges the gap between the client and its customers.

The Testimonial

At the end of the project, our customer had this to say: "The ongoing implementation of a new operating database at [the customer's organization] is to a large degree typical of complex information system projects. The factors that make this particular project different from others are not technical but human issues. In the business world there is an old adage, "When the going gets tough, the tough get going!" To a person the project people from TATA Infotech, Ltd. who participated in this project at the [the customer's organization] offices have been, "tough". They have been tough in their determination to pursue solutions that were correct not merely acceptable. Tough in their willingness to spend the time necessary to do the job, not just put in the requisite hours. Tough in their persistence to identify the true operating characteristics and performance requirements of the new database not just the apparent ones. Tough in their determination to see the job through and produce the desired product."

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Case 2:
RETAIL
Customer: A leading publisher of encyclopedias
Technology: Portal

The Customer

The leading publisher of encyclopaedias was keen to increase their clientele and expand its reach using the Internet. The customer leveraged the intellectual assets to launch an online edition, a subscription-based online service for schools and libraries. The online edition features thousands of articles, maps and pictures from the encyclopedia as well as content from an extensive archive of annuals and articles from the early 1900s. The online edition serves as a single point of access to a range of facts, figures and statistics. It is also a comprehensive research assistant to its clientele worldwide.

The Challenge

The online was initially formed through a joint venture between the customer and a world leader in technology. The partner provided the technology and the customer owned the encyclopedia content. Most of customer's budget was spent maintaining the portal with minimal enhancements, making the site very static. They felt an acute need to reverse this situation: with the same budget it wanted more features with less being spent on maintaining the portal. They were looking for an offshore strategic partner who would give it better value for its budgeted dollar while providing 24x7 support.

The Solution

Tata Infotech deployed its proprietary SertainSupport® Methodology to transition the support of portal from the existing service provider over a period of three months. The process maturity of SertainSupport® ensured that the transition was smooth in spite of the aggressive time deadlines. Maintenance and enhancements to the portal are done using the distributed onsite-offshore approach. This approach enabled us to provide World Book with a 24x7 support.

Within a few months of taking over, we were able to reduce the monthly maintenance costs by over 50%! Subsequently, Tata Infotech has undertaken the complete redesign and enhancements of the portal. Following clients tie up with leading internet service provider in mid 2001, Tata Infotech has successfully engineered a seamless integration between client and the ISP which allows subscribed users of ISP access to information on online portal without needing to register.

The Benefits

• Dramatic reduction in monthly maintenance costs.
   
• Enhancements to the portal.
   
• Onsite-offshore model assuring a 24x7 support.
   
• Quick transition from existing services provider ensured
  better value for budgeted dollar.
  

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