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| Government Case 1 - Revenue Department for a large State in USA Case 2 - Revenue Department for a city in USA Case 3 - Environmental Department in Canada Case 4 - Government Metropolitan Development Authority, India Case 5 - State Government, India
Case 1: The Customer The Department of Revenue, is responsible for collecting various taxes for the State. The Challenge The Department of Revenue had applications developed on Unisys 2200 and DEC, written in COBOL, Mapper and Oracle. The applications had to get renovated for the Year 2000 and beyond. The Solution Tata Infotech with Unisys Corporation was awarded the contract. Although Unisys had partnered with another company, DDI, for the assessment of the department's 2200 Cobol and Mapper applications, they chose to bring in Tata Infotech to introduce the High Level Renovation Planning phase to the department in September 1996. Tata Infotech proactively helped the department to define the Renovation Plan. Our continued involvement and commitment to the department and timely completion of this planning phase laid the foundation for winning a sizable bid to renovate about 5.6 million lines of code on a fixed price basis. The applications were renovated using a phased approach. The impact assessment phase and final testing phases of the project were carried out at USA, while the Renovation phase was carried out in India. During the offshore phases, Unisys 2200 and DEC were accessed via a 64 KBPS communication line that was set up between Tata Infotech's development location in India and the department in US. Tata Infotech delivered several million lines of code which was accepted on or ahead of schedule. The department also hired Tata Infotech consultants on a Time and Material basis for the post delivery phases of the project which involved testing and implementation. A team of 40-50 consultants worked on the project
for a period of one year. Benefits to the Customer
Deputy Commissioner, ISO "Tata Infotech not only delivered what was Contractual but went a step ahead to deliver a quality product. Your people had a solution to every issue that might have cropped up….Tata Infotech far surpassed our expectation. Our initial skepticism was belied with a quality product being delivered on time. The people from Tata Infotech were very supportive and met every goal enthusiastically".
Case
2: The Customer The City's Finance Division has five divisions, and each provides a unique service to the City and its citizens. The collections and compliance division is responsible for all self-assessed taxes including Earned Income Tax, Occupational Privilege Tax, Business Privilege Tax , Mercantile Tax, Amusement Tax, Parking Tax, and Institution and Service Privilege Tax. This division is responsible for current billing and processing, delinquent billing and compliance through auditing and investigations. The Challenge The City was faced with a challenge of reengineering their current tax system into a client-server application Integrated Self Assessed Tax System (ISAT) which provided a single-point view for all tax types for a taxpayer. The Solution The Integrated Self Assessed Tax System (ISAT) is an on-line, multi-user and multi-tax, centrally managed tax administration system for self-assessed taxes. The ISAT system has been developed to enable seamless integration with peripheral technologies (e.g. Remittance Processing, EFT, Imaging etc.) anticipated for future development. ISAT application addresses the following tax types:
This project involved development of a client/server based Tax system using Oracle 8.0 / Power Builder 6.0. Tata Infotech has executed the project on fixed price turnkey basis with the following deliverable phases:
A team of about 30 consultants worked for a period of 1 year. Tata Infotech has been supporting the application in production and is currently implementing 2 new tax types. Benefits to the customer
Case 3: The Customer The customer is the property manager of British public (Crown) forest land, which includes timber, range, and recreation resources. The forestland covers two-thirds of the British Province. The Forest Service manages the land, which is used for recreation, forage, timber and wilderness, and, in co-operation with other agencies, for water, fish, wildlife, tourism, heritage, energy and minerals. The Challenge An IBM VM/CSP/PL1 mainframe environment was used at the Ministry of Forests Revenue Branch and the Economics & Trade Branch. The Ministry was looking to move away from this mainframe environment and migrate the applications to the Ministry's NT / Oracle-Java production environment, which would contain the integrated corporate database. The Solution Tata Infotech designed, converted and implemented the migrated applications onto the Ministry's NT / Oracle-Java production environment. The non-application specific shared propriety VM functions such as security protocols and application-screen management / navigation software were re-designed to function in the migrated environment. Security protocols and screen management / navigation were converted in accordance with Ministry standards. The runtime components of the Web Applications are typically split into two layers. The first layer is the client layer, which consists of a Web Browser. The second layer consists of server components and belongs to the two-tier category. The components of the two-tier category can be located physically on multiple machines. The server components that encapsulate the business logic connect to an Oracle database via JDBC drivers. The Benefits
Case 4: The Customer A large Indian Metropolitan Development Authority established in 1970 The Challenge The various departments of the government entity were not able to plan their activities efficiently as they did not have an integrated Geographical Information System (GIS). They carried out their functions manually; where in information was retrieved from different registers and record books, and communication was via post and fax. The Solution The application provides the different departments: Town Planning, Health, Estate, Administration and Taxation a tool to query and analyze spatial information and help them take prompt decisions. The users of the system were provided options to view maps on the screen and retrieve information required for taking decisions. The system generates reports from the data available as and when required by the user. The Benefits
Case 5: The Customer The Customer is a state government in India The Challenge
The Solution The state government was facing a major challenge as departments, applications, users in the state departments and citizens had different systems. Some of the systems were automated while the citizens' interaction with the government continued to be manual and thus inefficient and time consuming. The government had to plan for a unified communication infrastructure, ensuring that all channels of the government were able to interact effectively and in real-time. Tata Infotech undertook the state-wide integration of the government IT infrastructure, which included a systems integration that encompassed the supply, installation commissioning and facility management of server hardware, routers, switches, multi-conferencing units, EPABX, UPS, Mail, Web, DNS Servers, Firewall, Cache Engine, Security Components etc. This allowed for citizen centric services in remote places covering 17 district headquarters. The district headquarters were connected to the state capital via a 2mbps fibre optic line to support data-video-voice, providing for a seamless flow of information. Citizens were provided access to the system through Info kiosks and the state government got real-time connectivity to information from across the state enabling it to monitor, review, assess and manage everything from project management to disaster management. Citizens can download a variety of information/data/free forms for applications etc in both English and the vernacular language without the necessity of physically going to various government offices. Additional services like internet access, telemedicine and e-learning can also be availed using the infrastructure. The Benefits
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