FoneBANK

An Interactive Voice Response (IVR) solution from Tata Infotech Limited.

• On-line information - anywhere, anytime
• Access through telephone without taking a walk to the bank
• Documents like statement of account by fax

The solution, developed on the voice processing platform -FonePOST/IVR, is an on-line integration with telephony systems and existing host applications, providing a structured voice as interface with your customers.

• Marketing information
• Fax-on-demand
• Net Asset Value
• Interest rates, repayment schedules, application procedures and product information

Date of maturity of deposit •
Interest rates, remittance •
of Interest, premature redemption

Technical Specifications

For FoneBANK on MS-DOS PC486 DX2/8MB RAM/1.44 MB 3.5" FDD/ 540 MB HDD or above For FoneBANK on Windows NT PC Pentium 133 MHz/32MB RAM/1.44 MB 3.5" FDD/1.2 GB HDD or above, CD ROM

• Supports Dialogic Corp. (NJ, USA) telephony products and SCSA compliant hardware )
• Multiple applications can run concurrently on the same system, sharing the available telephone channels
• RS232C Serial, ODBC, TCP/IP and Novell Netware support for communicating with back-end host
• Secured access to the system and maintains detailed logs
• Supports pulse and tone telephone instruments
• Easily customizable to play back voice prompts in different languages
• Fax back information on same call as well as dial-out-fax
• Voice Mail facility with multiple mailboxes
• Configurable report files
• Easily customizable to integrate with other databases, internet and Intranet applications
• Music on hold and transfer to operator, or concerned official

Aerotel PTC 30A

Contact Request Form

Please fill up the Contact Request form if you need more information regarding the products. The concerned person will get back to you with all relevant details.