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Media Reports
Tata Infotech Ltd has acquired 40 per cent of the equity capital of Sitel India Pvt Ltd for an investment of about Rs 10.5 crores, according to Tata Infotech officials. Sitel India is a company in the IT enabled services business which focuses on call centre services. Sitel India Pvt Ltd is a 50:50 joint venture with Systems Integrated Telemarketing Netherlands BV (a subsidiary of Sitel Corporation, USA) and the Tata Group. Tata Infotech has basically bought a part of the stake held by Tata International in Sitel India. "Its a strategy to enter the IT enabled services sector which we feel is the fastest growing and not over crowded either. We want to diversify into the sector since we have the capabilities to do so" said Tata Infotech Chairman FK Kavarana, when contacted. Sitel India provides web-enabled customer care and technical support services for English-speaking customers throughout the United States, United Kingdom and other English-speaking countries, from its 30,000 sq ft. contact centre in Mumbai. Formed as a joint venture with Tata International, the international business arm of the Tata Group, Sitel India utilizes company’s operating practices and standards, and leverages Tata’s technology capabilities and local presence. The Tata Group is understood to be considering a restructuring of the operations of Tata Infotech. Mr Kavarana had indicated at a recent press meet of the company that a restructuring could be on the cards and that the idea was to put in place a "divisional or pyramid" organisation structure in the company. He was unwilling to disclose further details. He had also added that he would continue to oversee the operations of the company as long as "the Group chairman wished it".
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