Media Reports
[BACK
TO MEDIA REPORTS]
E-learning solution
from Tata Infotech
Financial
Express - Sept 19, 2002 |
Bangalore: Tata Infotech Education,
has announced the launch of Contact Centre SolutionSets, an e-learning
solution for the call centre industry in alliance with SkillSoft
(formerly SmartForce).
"The new e-learning solution aims to help
companies achieve consistent, high quality customer service and
is the only completely integrated solution with technology, content
and services. It is very relevant considering the huge growth
potential of IT enabled services (ITES) sector in the country,"
said Tata Infotech Education Services Division head Rahul Thapan.
The solution will save the training costs of
call centres by over 25 per cent when compared with classroom
training, thereby making them more competitive, he said. Tata
Infotech had introduced class room training for call centres since
2001.
Contact Centre SolutionSets would provide training
solutions in the area of interpersonal and customer interaction
skills, personal management and computer skills. The solutions
would be available for functions like customer service, inside
sales support, helpdesk and technical support, Mr Thapan said.
Tata Infotech Education Service Division has
300 centres across the country and 15 centres abroad and plans
to add 100 more centres in India and 20 more abroad, this fiscal.
"In India, we are looking at expanding to
smaller towns and cities and abroad. Our focus is on developing
countries and would look at some parts of Africa, Korea, China
etc," Mr Thapan said.
|